Complaints via email
You can send an email to email@example.com to provide us with
- Information on human rights or environmental risks
- Information on violations of human rights or environmental obligations
regarding a business unit of our company or of a supplier.
In your email, please indicate your preferred method of communication so that we can discuss the matter with you. We will get in touch with you as soon as we can.
Once the information has been submitted, a RECA NORM employee will send you a confirmation of receipt (including a case number). The information you provide will be processed internally under this case number by our compliance officer. You can contact us again at any time after submitting information using the above email address. Please indicate the case number sent to you in the confirmation of receipt. All information provided to us will be treated confidentially.
The following code of procedure clarifies how the information you provide is processed:
What is the purpose of the complaints procedure?
This complaints procedure allows individuals to inform the company of
- Human rights or environmental risks
- Violations of human rights or environmental obligations
that have arisen as a result of our company’s business activities. The information may concern a business unit of our company or of direct or indirect suppliers.
What happens when information is submitted?
After information is submitted, each whistleblower receives a confirmation of receipt as soon as possible and no later than seven days after receipt of the information. Information is processed internally by the compliance officer.
What procedural steps are undertaken after the information has been received?
After receiving information, the responsible point of contact first verifies the plausibility of the information, in particular with regard to relevant human rights or environmental risks, or the violation of human rights or environmental obligations. After the validity of the information has been confirmed, the employee responsible for processing the message will discuss the case with you as the whistleblower. Please provide your contact details, in particular an email address, that we can use to contact you. If the information is taking a long time to process, we will inform you of the current processing status at the latest three months after the information is submitted.
Who processes the information?
The individuals that we entrust to process the information are independent, impartial and not bound by instructions. They are specifically obliged to maintain confidentiality.
Confidentiality and data protection
All information and documents made available to us will of course be treated as highly confidential and in compliance with the relevant data protection regulations. Your identity will remain confidential and you will be protected against any discrimination or punishment.